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Tuesday, 7 April 2015
EE: Transforming the Customer Journey Through 1:1 Customer Engagement
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Strategic Planning Using Business Process Analysis...
Business Process Improvement 101
Service innovation in a digital world
Philip Crosby's Four Absolutes
What is a Customer-Focused Process?
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EE: Transforming the Customer Journey Through 1:1 ...
Leading Organizational Redesign with Business Arch...
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Kaizen Blitz Versus Traditional Approach to Proces...
Finding KPIs that matter to the business
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