Business Process Management System Service Quality applies to many types of businesses. In this blog, I will use a hospital to illustrate application of the methodology.
In running a hospital, patient’s treatment is not the only point listed as highly important, but also the hospital service quality. Just like other businesses in common, a client’s or customer’s satisfaction is the most important thing and the only way to achieve this goal is by providing ‘humanist’ medical treatment. Patients should not be considered a treatment object, but instead they should be considered also as subject of the treatment.
Business Process Management System Service Quality Roadmap
There are benefits to both hospitals and patients from a business process management (BPM) implementation. Business process management system service quality has benefits are commonly grouped to have both technical and non-technical benefits. This blog will give focus to five non-technical steps for a BPM implementation in a hospital, where a similar thought process can be applied in other industries. More detailed aspects for implementing business process management can be found:
Business Process Management System Service Quality Roadmap
The first step of a five-step process in implementing business process management system service quality is choosing a clear objective for the hospital’s implementation and its timescale. A clear objective will help the hospital in building a direction for their efforts. In selecting this objective, hospitals should consider creating an Integrated Enterprise Excellence (IEE) value chain that has links processes with predictive scorecards.
Business Management System Service Quality Feasibility Study
Next, you should perform a feasibility study. Just like other businesses in common, a feasibility study is required. Through this study, each agreed objectives, as well as projects, will be reviewed in detailed ways. Even though this step is very important, it is very important to remember that feasibility study always concern about business and profit aspect, without considering any human aspect, such as patient’s satisfaction.
After having the feasibility study done, now you will have complete details about your hospital business, especially its cost estimation. At this point, you should be aware that you need a business case for the hospital. Using software at this point may be helpful, but in most cases better results can be reached if you want to perform case studies about business investments made by other hospitals.
Business Process Management System Service Quality Feasibility Study
Business Process Management System Service Quality Control
Now, at this point, you should have for your business process management system service quality implementation at least agreed objectives, priorities, feasibility study result, budget, and results you got from study cases. Even though they look like promising enough for your hospital, you still should determine another thing. At this point, using all data you have, you should already have in your mind a complete business plot. You should have a clear idea about what you are going to do and people with whom you’re going to cooperate to achieve your goal. Once again, it you need to perform a regular control management including final objective identification and sharing among all stakeholders.
Hospital is a huge business, not only because of amount of money generated from the business, but also the amount of people working there. In most cases, you will find that you need more than one person for each project. Different people with different background, skills, experience, thoughts, and so forth are needed to implement business process management system service quality in a organizations.
There is always a possibility that you will not be able to reach your goals. That is why you always need to perform, once again, routine control management, not only to keep each project progress recorded, but also to keep each project runs on track. In some cases, as you may found during your study cases, there are some hospitals as well as other similar businesses which went into bankruptcy because they didn’t have clear control management over their business.
Business Process Management System Service Quality Control Management
An enhanced business process management system service quality approach is a means to address these issues, which provides better orchestration so the enterprise as a whole benefits.
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